For those Wheelchair Tango Foxtrot moments

WTF month notes: September 2023

Claire Dellar
4 min readOct 20, 2023

September 2023 brought with it a whirlwind of experiences, challenges, and significant milestones. As I sit down to reflect on the past month, I can’t help but marvel at the journey I’ve been on, both professionally and personally. So, let me take you through my September, sharing the moments that touched my heart, pushed my boundaries, and taught me life lessons.

The Impact of My New Personal Assistant

One of the most significant changes in my life recently has been the addition of my incredible personal assistant. Her unique experience working with CEOs with ADHD has given her a profound understanding of the challenges I face.

Two women working together at a table. One is on a phone, the other using a laptop and headphones. Both look smiling and relaxed.
Photo by Katie Lyke on Unsplash

The difference she’s made in my life is immeasurable. She’s my memory, my organizational anchor, and my partner in navigating a world filled with deadlines and responsibilities. Her support has opened up new possibilities and allowed me to focus on what I do best — creating high-quality products and services that make a difference in people’s lives.

Joining the NHS England Accessibility Working Group

A commitment to accessibility has always been at the heart of my professional journey. This month, I had the privilege of joining the NHS England Accessibility Working Group, a collective dedicated to improving the accessibility of digital products. It’s a cause that aligns with my values and vision for a more inclusive digital world. Together, we’re working on creating solutions that ensure no one is left behind, especially those with diverse accessibility needs.

A poster outlining dos and don'ts of designing for people on the autistic spectrum.
The designing for people on the autistic spectrum poster. Fully accessible versions of the posters are available on the Home Office Digital Accessibility blog site.

A Trip to Leeds — From Chaos to Last-Minute Triumph

A trip to Leeds became both a trial by fire and a triumphant display of adaptability. I was invited to give a lightning talk on following the agile lifecycle to choose and purchase a wheelchair, based on my forthcoming blog WTF moments: the 5 stages of buying an electric wheelchair.

Unboxing the beta wheelchair I hired for a month © 2023 Claire Dellar

As fate would have it, a series of unexpected IT problems threw our presentation into chaos. I found myself frantically racing against the clock, finishing my presentation just minutes before I was due to present. A digital equivalent of the chase across London to get Hugh Grant to stop Julia Roberts leaving in Four Weddings and a Funeral. Whichever screenwriter was up there creating the dramatic tension, thanks for giving me the ‘triumphs over adversity’ trope rather than the comic failure!

Claire in a bright dress, presenting from her chair. She has a laptop on her knees and is next to a screen with an online meeting open, showing a slide with the WTF blog url.
Claire presenting a lightning talk on choosing a wheelchair. © 2023 Lily Law.

It could be a depressing subject and I didn’t shy away from some of the emotions that go with such a purchase. I was glad my humour kept a touch of amusement in the air as I presented. After all, Before Chair (BC) I had to lie down for hours just to prepare for a meal with friends. After Chair (AC) I have energy to enjoy my work and my social life, without hours or days recovery. Next month I’m going to Oktoberfest!

However, the stress and rush took a toll on my health, causing a flare-up of my fibromyalgia symptoms. My PA and the friend I was staying with went above and beyond to look after me as I battled the fatigue and nausea. It was a stark reminder that sometimes, life throws curveballs when you least expect it. Even AC, I still have to be mindful and plan for the unexpected. The experience reminded me of the importance of pacing and the support of an incredible team.

An office kitchen area with sofas. Claire is lying on a sofa, resting. Her wheelchair is to one side.
Eva made me have a lie down while we worked in the kitchen area © Claire Dellar 2023

Shrewsbury’s Inaugural Pride Event

People of all ages and genders colourfully dressed and celebrating, in a parade. In the centre of the picture, people hold a banner reading: “Why do we need Pride? LGBT people are criminalised in 66 countries! Same sex marriage is legal in only 34! We celebrate our freedom. We honour our diversity. Pride is for everyone!”
Colourfully dressed Pride Parade participants in Shrewsbury. © 2023 Shropshire Star

September ended with an extraordinary celebration of love, acceptance, and unity as I proudly joined a weekend of celebrations for Shrewsbury’s first-ever Pride event.

Two people wearing ballgowns, stood with containers of flowers by a river. The person on the Left presents as male, 6 foot 3 inches, with dark hair and a long beard. They are wearing a flower crown, fishnet tights and trainers. The ballgown is burgundy satin, reaches to mid-calf and has a tuxedo-style bodice and a full skirt over net. Claire, right, is standing in a floor-length, empire-line, teal chiffon ballgown with a thigh-high split, 7 inch platform heels & a diamante tiara on her pink hair
Claire and her friend Dan about to attend a pre-pride party. Dan is wearing one of Claire’s old ballgowns. ©2023 Claire Dellar

I marched (wheeled) alongside an unlikely ally — my 75-year-old mother. With rainbow flags in hand and hearts full of support, we (sat) stood together to show solidarity for our LGBTQIA+ friends and the wider community. It was a moment of connection, a testament to the power of love transcending generations, and a reminder that we are all in this together.

Claire and her mum in Shrewsbury Pride Parade, 2023. © 2023 Claire Dellar

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Claire Dellar

Leadership with compassion changes the world. Product & Benefits Manager | Mentor | Charity Trustee | Disability & Gender advocate | ambulatory wheelchair user